Troubleshooting

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Please ensure that your system meets the following requirements before contacting support.

- Operating system is Android version 2.2 or later

- At least 50MB of free SDCard or internal storage space is available on your device

- All test versions of PYKL3 are removed. There should be only ONE instance of PYKL3 Radar in your device's Applications

The developer may ask to provide a LOGCAT log.

Contents

All looks normal, but radar data does not appear

It is quite possible that one or more of the radar files could have become interrupted by a poor network connection. While this situation should self-remedy over the course of several hours, to get things cleaned up, perform a Clear Cache in PYKL3

Menu/More/Info and Support/Reset options/Clear Cache

Program crashes or does not properly select a new radar site after returning from another screen

We have had a few reports of devices whereby the user has inappropriately toggled one of the developer options that automatically destroys process. This setting is for development purposes only and should never be enabled for normal use. The Android system is designed to effectively automatically remove processes that are no longer in use.

From the Android home screen, Settings > System > Developer options > Apps > Do not keep activities

Kill.png

Program crashes or data not visible after upgrade

More than likely, your device experienced an interruption while acquiring the required downloads.

If PYKL3Radar opens, within PYKL3Radar, tap Menu/Program Options/Info and Support/Reset Options/Reset All and tap your back key until the program exits and restart when you have a solid and speedy internet connection.

If this does not solve the issue...

To get things going again, perform the following operations
1. Uninstall PYKL3Radar
2.***DO NOT SKIP THIS STEP*** Delete the folder /sdcard/PYKL3Radar
3. Power off your device then restart it
4. Install PYKL3Radar
5. When a solid data connection is available, start PYKL3Radar 

You might find the free Android App called AndExplorer helpful in finding the PYKL3Radar directory. Also, the /sdcard directory may be aliased on your device and may be called Internal Storage or External Storage. Unfortunately, there is some variance in the different handset manufacturers.


At this point, you should be go. If not, please contact support@pykl3radar.com

Program starts but no radar data displayed

This is typically caused by a failed download. To restore radar services, either wait 2 hours (not much fun) or reset the cache data in PYKL3. Menu/Program Options/Info and Support/Reset Options/Reset Cache Then, restart the program.

AllisonHouse

My AllisonHouse account does not work. How do I fix it?

1. Make sure that you are using the email address associated with your AllisonHouse account
2. Go to your account setup and change your password (to the same one, even). 

If you continue to have issues, please contact us at support@pykl3radar.com for additional steps.

Clearing options

If you have trouble with your maps, one or more of the map files may have failed to download correctly. Here is how you can resolve the issue.

Menu/More/Program Options/Info and Support/Reset Options/Clean GIS data

Radar data is automatically removed after files are greater than two hours old. To force removal of these files, select

Menu/More/Program Options/Info and Support/Reset Options/Clear Cache

To Reset ALL PYKL3 Preferences to their default, select

Menu/More/Program Options/Info and Support/Reset Options/Reset All

If you are unable to start the program, delete the PYKL3Radar directory off the sdcard and then go into Android's application settings (From the Android home screen, select Menu/Settings/Applications/Manage Applications and scroll down to PYKL3 Radar, then tap the options for clear data / clear cache.

Other

Version 2.4 (and newer) is available only for Android 2.2 and up devices.

Can't see lightning data? At present, lightning and radar data are available from AllisonHouse using the Storm Chaser or Storm Hunter package

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